Inspection outcome: Standards met
Last inspection: 05/03/2020
Pharmacy context
This is a community pharmacy located on one end of the High Street in Harborne, in South West Birmingham. The pharmacy dispenses NHS and private prescriptions. It delivers medicines to people’s homes, provides Medicines Use Reviews (MURs), the New Medicine Service (NMS) and seasonal flu vaccinations. The pharmacy also supplies medicines inside multi-compartment compliance packs if people find it difficult to manage their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy operates in a satisfactory manner. Staff are trained to protect the welfare of vulnerable people. They protect people's private information appropriately. The pharmacy largely maintains its records in accordance with the law. And it monitors the safety of its services. Members of the pharmacy team record their mistakes and try to learn from them. But as the pharmacy does not formally review its internal mistakes, this makes it harder for the team to spot patterns and help prevent the same things happening again.
Principle 2. Staff
The pharmacy has enough staff to safely manage its workload. Team members are undertaking appropriate training in line with their roles. And they are provided with resources to assist them with ongoing training needs.
Principle 3. Premises
The pharmacy’s premises overall, provide a suitable environment to deliver its services. The pharmacy is presented well. It has enough workspace available to provide its services safely. And the team keeps the pharmacy's premises clear of clutter.
Principle 4. Services, including medicines management
The pharmacy generally provides its services in a safe manner. The pharmacy delivers people’s medicines to them safely and keep records about this. It obtains its medicines from reputable sources. And it generally manages and stores them appropriately. The pharmacy’s team members sometimes identify and make appropriate checks for some people prescribed higher-risk medicines. But they don't always record any information about this. This could make it difficult to verify that the appropriate advice has been provided when these medicines are supplied. And the pharmacy is not always preparing its compliance packs in the safest way.
Principle 5. Equipment and facilities
The pharmacy has an appropriate range of equipment and facilities. Its equipment is clean and used in a way to help protect people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
The pharmacy has met all the standards for registered pharmacies | |
The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
The pharmacy meets all the standards | |
The pharmacy has not met one or more standards |