Inspection outcome: Standards met
Last inspection: 29/01/2020
Pharmacy context
This is a community pharmacy in a shopping area on the north-west outskirts of the city of Bristol. Most people who use the pharmacy are elderly. It dispenses NHS and private prescriptions and sells over-the-counter medicines. The pharmacy supplies a few medicines in multi-compartment compliance aids to help vulnerable people in their own homes to take their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are generally safe and effective. The team members ask people for their feedback and use this to improve services. The pharmacy is appropriately insured to protect people if things go wrong. It mainly keeps the up-to-date records that is must by law. The team members know how to protect vulnerable people. But, they could be better at recording and learning from mistakes to prevent them from happening again.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely, especially since the recent removal of most of the compliance aids to another branch. Those team members who are in training are well supported by their manager. And, the whole team are comfortable about providing him with feedback. But, the team members are not doing regular on-going learning and so they may not be aware of recent any recent developments.
Principle 3. Premises
The pharmacy is suitable for the current services it provides. But, it is small with limited workspace. The team members do their best to keep the available space tidy and organised. The pharmacy has a room for private conversations but, this contains assembled medicines. And, the room is not signposted as a consultation room. This means that some people may not know that there is somewhere private for them to talk.
Principle 4. Services, including medicines management
Most people can access the services the pharmacy offers. But, some people with specific mobility needs, may have difficulty entering the pharmacy. The pharmacy manages its services effectively to make sure that they are delivered safely. The team members make sure that people have the information that they need to use their medicines properly. The pharmacy gets its medicines from appropriate sources. And, it stores and disposes of them safely. The team members make sure that people only get medicines or devices that are safe.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment for the services its provides. And, the team members make sure it is clean and fit-for-purpose.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |