Inspection outcome: Standards met
Last inspection: 21/02/2024
Pharmacy context
This busy community pharmacy is located next to two medical centres in a residential area of Newport. Most people who use the pharmacy are from the local area. It dispenses prescriptions and sells medicines over the counter. The pharmacy offers additional services including the Common Ailments Scheme, a smoking cessation service and inhaler reviews. A substance misuse service, emergency contraception and an emergency medicine supply service are also available. The pharmacy supplies some medicines in multi-compartment compliance aid packs, to help make sure people take their medicines at the right time.
Inspection summary findings
Principle 1. Governance
Pharmacy team members are clear about their roles, and they follow written procedures to help make sure they complete tasks safely. Team members understand how to keep people’s private information safe and raise concerns to protect the wellbeing of vulnerable people. But they do not always record their mistakes so they may miss some learning opportunities. The pharmacy keeps the records it needs to by law, but information is sometimes missing or inaccurate. This means team members may not always be able to show what has happened in the event of a query.
Principle 2. Staff
Pharmacy team members are suitably trained for the jobs that they do. They work together effectively in a supportive environment, and they are comfortable to raise concerns and provide feedback. Team members have access to some additional training, but this is limited. And they do not always get regular and individual feedback on their development to help them continually learn and improve.
Principle 3. Premises
The pharmacy is well maintained. It provides a professional environment suitable for the delivery of healthcare services. It has a consultation room so people can speak to members of the pharmacy team in private.
Principle 4. Services, including medicines management
Overall, the pharmacy’s services are accessible and well managed so that people receive appropriate care. Team members work closely with other local healthcare professionals to achieve positive outcomes for patients. The pharmacy gets its medicines from reputable sources, and team members complete some checks to help make sure medicines are fit for supply. But they do not always record these checks, so they may not always be able to effectively demonstrate how they store and manage medicines appropriately.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services. Team members suitably maintain the equipment and they use it in a way that protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |