Inspection outcome: Standards met
Last inspection: 23/08/2023
Pharmacy context
This is a community
pharmacy that is situated on a road leading out of the city centre. Most of its
activity is dispensing NHS prescriptions and selling medicines over the
counter. The pharmacy supplies medicines in multi-compartment compliance packs
to some people who live in their own homes. Other services that the pharmacy
provides include delivering medicines to people's homes and the Community
Pharmacist Consultation Service (CPCS).
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy
identifies the risks associated with its services and manages them
appropriately. The pharmacy team members follow written procedures and can safeguard
the wellbeing of vulnerable people. The pharmacy largely keeps its records in
line with their legal requirements. When a dispensing mistake happens, team
members respond well and discuss any learnings. People using the pharmacy can
provide feedback or raise concerns. The pharmacy team appropriately protects people’s
personal information.
Principle 2. Staff
The pharmacy’s team members
are adequately trained for the roles that they do. They can effectively manage
the workload on a daily basis. And they feel comfortable about raising any
concerns or making suggestions. The pharmacy supports its team members who are
undertaking training.
Principle 3. Premises
People who need to have a
private conversation can do so and the premises are maintained to an
appropriate level. The premises are large enough to support the level of
workload that the pharmacy processes. The pharmacy generally keeps its premises
clean and tidy. But some areas are cluttered, and the pharmacy could do more to
keep them tidy.
Principle 4. Services, including medicines management
The pharmacy obtains its
medicines from reputable sources, and it takes the right action if medicines or
devices are not safe to use. Accessibility to the services it provides is
adequate and it makes people aware of the services on offer. It generally
stores its medicines appropriately. It highlights higher-risk medicines to help
people receive additional information about these medicines. It delivers
medicines to some people in their own homes. But it does not keep an audit
trail for this service, which could make it harder for the pharmacy to respond
to a query.
Principle 5. Equipment and facilities
The pharmacy has all the
necessary equipment that it needs to provide the services that it offers. And it uses its equipment in a way which helps
protect people's personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |