Inspection outcome: Standards met
Last inspection: 29/07/2019
Pharmacy context
The pharmacy is close to the centre of town and next to a GP surgery. It sells over-the-counter medicines and dispenses NHS and private prescriptions. The pharmacy provides travel health services. And it is a regsitered Yellow fever Vaccination Centre (YFVC). It offers advice on the management of minor illnesses and long-term conditions. It supplies medicines in multi-compartmental compliance packs, designed to help people remember to take their medicines. And it delivers medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy has systems in place to help identify and manage the risks associated with its services. It responds appropriately to the feedback it receives. And it keeps people’s private information secure. Pharmacy team members have the skills required to respond to safeguarding concerns. And they discuss their own mistakes openly to help inform risk reduction actions across the pharmacy. The pharmacy generally keeps all records it must by law. But some gaps in these records have result in incomplete audit trails. This could make it difficult for the pharmacy to show exactly what has happened or who was in charge of the pharmacy should a problem arise.
Principle 2. Staff
The pharmacy has enough skilled and knowledgeable people working to provide its services. And pharmacy team members receive appropriate training for the tasks they carry out. The pharmacy has some processes in place to support the learning and development of its team members. And pharmacy team members are confident in providing feedback which the pharmacy listens to and acts upon appropriately. Pharmacy team members engage in regular discussions to identify and reduce risks associated with delivering the pharmacy’s services. But the pharmacy doesn’t record the details of these discussions to share. This means there may be some missed opportunities to share learning.
Principle 3. Premises
The pharmacy is clean, secure and well maintained. The pharmacy team has access to facilities which allow people using the pharmacy to speak to a member of the team in private.
Principle 4. Services, including medicines management
The pharmacy makes its services easily accessible to people. And it demonstrates how its services benefit the health and wellbeing of people accessing them. The pharmacy obtains its medicines from reputable sources. And it stores and manages its medicines appropriately to help make sure they are safe to use. The pharmacy has established procedures to help manage its services. But sometimes its team members do not follow all of these procedures in a consistent way. This means sometimes there is an incomplete audit trail. And it may be more difficult to manage a query should one arise.
Principle 5. Equipment and facilities
The pharmacy has all the equipment it needs for providing its services safely. Its team members use equipment with care which ensures they keep people’s private information secure.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |