Inspection outcome: Standards met
Last inspection: 11/12/2024
Pharmacy context
The pharmacy is located in a new shopping centre development in Hertford. It sells medicines over the counter. And it dispenses NHS and private prescriptions. The pharmacy supplies medicines in multi-compartment compliance packs to some people. It offers the NHS Pharmacy First service and flu and Covid vaccination services. And it offers a private travel vaccination service.
Inspection summary findings
Principle 1. Governance
The pharmacy has a written set of procedures for team members to follow to help them work safely. And team members know how to protect people’s personal information. The pharmacy keeps the records it needs to by law. And the team is aware of its role in protecting vulnerable people. Team members record mistakes they make and review these regularly.
Principle 2. Staff
The pharmacy has enough, qualified staff to manage its workload safely and effectively. Team members work well together, and they feel comfortable about raising concerns they may have. The pharmacy does not have a structured approach to support staff training. So team members may be missing opportunities to learn and develop.
Principle 3. Premises
The pharmacy is clean and bright. And it projects a professional image for a healthcare setting. The premises are kept secure from unauthorised access. The pharmacy has a suitable consultation room so people can have a private consultation if needed.
Principle 4. Services, including medicines management
The pharmacy makes its services accessible to people. And it provides its services and medicines safely. The pharmacy obtains medicines from licensed wholesalers and stores them appropriately. Team members action drug alerts and recalls ensuring the medicines they supply are suitable for use. The pharmacy highlights prescriptions for higher-risk medicines so people taking these medicines receive advice to help them take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. They use the equipment in a way which maintains people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |