This website uses cookies to help you make the most of your visit.
By continuing to browse without changing your settings, you agree to our use of cookies.
Give me more information

Pharmacy inspections

Inspection reports and learning from inspections

Skip to Content (Press Enter)

J. Spensley (1032781)

Inspection outcome: Standards met

Last inspection: 03/03/2020

Pharmacy context

The pharmacy is located on a parade of shops in a largely residential area. The people who use the pharmacy are mainly older people. The pharmacy receives around 70% of its prescriptions electronically. It provides a range of services, including Medicines Use Reviews, the New Medicine Service, free condoms and it provides medicines as part of the Community Pharmacist Consultation Service. It uses patient group directions (PGD) to supply influenza vaccinations, smoking cessation medicines, chlamydia treatment, emergency hormonal contraception. It also It supplies medications in multi-compartment compliance packs to some people who live in their own homes to help them manage their medicines.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy identifies and manages the risks associated with its services to help provide them safely. It records and regularly reviews any mistakes that happen during the dispensing process. It uses this information to help make its services safer and reduce any future risk. And it shares this information with other pharmacies within the company. Team members understand their role in protecting vulnerable people. The pharmacy largely protects people’s personal information and it regularly seeks feedback from people who use the pharmacy. And largely keeps the records it needs to by law, to show that its medicines are supplied safely and legally.

Principle 2. Staff

Standards met

The pharmacy has enough trained team members to provide its services safely. They do the right training for their roles. And they are provided with ongoing training to support their learning needs and maintain their knowledge and skills. Team members are comfortable about raising concerns to do with the pharmacy or other issues affecting people’s safety. The team members can take professional decisions to ensure people taking medicines are safe. These are not affected by the pharmacy’s targets. And the team discusses adverse incidents and uses these to learn and improve.

Principle 3. Premises

Standards met

The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area.

Principle 4. Services, including medicines management

Standards met

Overall, the pharmacy provides its services safely and manages them well. The pharmacy gets its medicines from reputable suppliers and stores them properly. It responds appropriately to drug alerts and product recalls. This helps make sure that its medicines and devices are safe for people to use. People with a range of needs can access the pharmacy’s services. ​ The pharmacy dispenses​ medicines into multi-compartment compliance packs safely. But it doesn't always highlight prescriptions for higher-risk medicines. And this may mean that it misses opportunities to speak with people when they collect these medicines.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.

Pharmacy details

1 Twydall Green

Find nearby pharmacies

What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards