Inspection outcome: Standards met
Last inspection: 03/03/2020
Pharmacy context
The pharmacy is located on a parade of shops in a largely residential area. The people who use the pharmacy are mainly older people. The pharmacy receives around 70% of its prescriptions electronically. It provides a range of services, including Medicines Use Reviews, the New Medicine Service, free condoms and it provides medicines as part of the Community Pharmacist Consultation Service. It uses patient group directions (PGD) to supply influenza vaccinations, smoking cessation medicines, chlamydia treatment, emergency hormonal contraception. It also It supplies medications in multi-compartment compliance packs to some people who live in their own homes to help them manage their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services to help provide them safely. It records and regularly reviews any mistakes that happen during the dispensing process. It uses this information to help make its services safer and reduce any future risk. And it shares this information with other pharmacies within the company. Team members understand their role in protecting vulnerable people. The pharmacy largely protects people’s personal information and it regularly seeks feedback from people who use the pharmacy. And largely keeps the records it needs to by law, to show that its medicines are supplied safely and legally.
Principle 2. Staff
The pharmacy has enough trained team members to provide its services safely. They do the right training for their roles. And they are provided with ongoing training to support their learning needs and maintain their knowledge and skills. Team members are comfortable about raising concerns to do with the pharmacy or other issues affecting people’s safety. The team members can take professional decisions to ensure people taking medicines are safe. These are not affected by the pharmacy’s targets. And the team discusses adverse incidents and uses these to learn and improve.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services safely and manages them well. The pharmacy gets its medicines from reputable suppliers and stores them properly. It responds appropriately to drug alerts and product recalls. This helps make sure that its medicines and devices are safe for people to use. People with a range of needs can access the pharmacy’s services. The pharmacy dispenses medicines into multi-compartment compliance packs safely. But it doesn't always highlight prescriptions for higher-risk medicines. And this may mean that it misses opportunities to speak with people when they collect these medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |