Inspection outcome: Standards met
Last inspection: 22/10/2024
Pharmacy context
This is a community pharmacy situated on the main high street through Cambuslang, in Lanarkshire. A GP surgery is located nearby, and another pharmacy which belongs to the same company is located on the same road. The pharmacy dispenses NHS prescriptions, private prescriptions and sells over-the-counter medicines. It also provides a range of services including the pharmacy first scheme. It acts as a small hub pharmacy, dispensing medicines in multi-compartment compliance packs for some of the company's other branches.
Inspection summary findings
Principle 1. Governance
The pharmacy team has written procedures to help them to provide services safely and effectively. The pharmacy keeps the required records. And team members know how to keep people’s private information safe. They discuss when things go wrong, but they do not record details about their reviews. So they may not always be able to show what learning they identify and how they are improving the quality of their work.
Principle 2. Staff
The pharmacy has enough suitably skilled team members to manage the workload safely. And they feel comfortable providing feedback and raising any concerns they have to help improve services. They complete some ongoing learning. But this is not structured, so their learning needs may not always be fully identified and addressed.
Principle 3. Premises
The pharmacy premises are suitable for the services provided. A consultation room is available for people to have a private conversation with a member of the team.
Principle 4. Services, including medicines management
The pharmacy's services are easy to access. And it manages and provides them safely. It gets its medicines from licensed sources, mostly stores them appropriately and carries out regular checks to help make sure that they are in good condition. But it keeps some medicines outside of the manufacturer's containers and it doesn't have clear guidance for team members of how long they can store these medicines like this.
Principle 5. Equipment and facilities
Members of the pharmacy team have access to the equipment they need for the services they provide. And they keep the equipment clean in a manner expected of a healthcare setting.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |