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Pharmacy inspections

Inspection reports and learning from inspections

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J & J Whittaker (Chemist) Ltd (1037600)

Inspection outcome: Standards met

Last inspection: 24/05/2022

Pharmacy context

This is a community pharmacy in Wansbeck, Newcastle. The pharmacy sells over-the-counter medicines and dispenses NHS prescriptions. And it delivers medicines for some people to their homes. The pharmacy supplies some people with their medicines in multi-compartment compliance packs to help them take their medicines. The inspection was completed during the COVID-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy mostly identifies and manages risks with its services. But sometimes mistakes made while dispensing are not always recorded. So, they may miss the chance to learn from them and help to prevent similar mistakes from happening again. It effectively manages the risks with infection control during the pandemic to help keep members of the public and team members safe. It maintains the records it needs to by law and correctly secures people's private information. Team members are equipped to appropriately help safeguard vulnerable adults and children.

Principle 2. Staff

Standards met

The pharmacy's team members have the necessary qualifications and skills to provide the pharmacy's services. They manage the workload and support each other as they work. The pharmacy provides opportunities for its team members to complete ongoing training. They feel comfortable raising concerns and suggesting improvements to provide a more effective service.

Principle 3. Premises

Standards met

The pharmacy keeps its premises clean and secure. The team works well to keep the areas where it dispenses medicines tidy. The pharmacy has a separate consultation room where people can have private conversations with the pharmacy team members.

Principle 4. Services, including medicines management

Standards met

The pharmacy makes its services accessible to people. And manages its services to help people look after their health. The pharmacy correctly sources, stores, and manages its medicines properly.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs for its services. And it uses its equipment appropriately to protect people's confidentiality.

Pharmacy details

32 Wansbeck Road South

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards