Inspection outcome: Standards met
Last inspection: 04/05/2021
Pharmacy context
This is a community pharmacy which people accessed via telephone or on the internet. People generally did not visit the pharmacy in order to access its services, as medicines were delivered to the people who use the pharmacy. The pharmacy’s website is www.instant-pharma.co.uk. It is situated off a major road through Crosby, north of Liverpool. It dispenses NHS prescriptions and some private prescriptions. The inspection was completed during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy team follows written procedures, and this helps to maintain the safety and effectiveness of the pharmacy’s services. The pharmacy keeps the records it needs to by law. And members of the team are given training so that they know how to keep private information safe. They discuss things that go wrong to help identify learning and reduce the chances of similar mistakes happening again.
Principle 2. Staff
There are enough staff to manage the pharmacy's workload and they are appropriately trained for the jobs they do. Members of the pharmacy team complete training to help them keep their knowledge up to date.
Principle 3. Premises
The pharmacy premises are suitable for the services provided and steps have been taken to make the premises COVID secure.
Principle 4. Services, including medicines management
The pharmacy provides its services safely. It gets its medicines from recognised sources, stores them appropriately and carries out regular checks to help make sure that they are in good condition.
Principle 5. Equipment and facilities
Members of the pharmacy team have access to the equipment they need for the services they provide. And they maintain the equipment so that it is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |