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Pharmacy inspections

Inspection reports and learning from inspections

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Innovation Pharmacy (9011372)

Inspection outcome: Standards met

Last inspection: 29/09/2021

Pharmacy context

This pharmacy is on an industrial estate in Sunderland. It is a closed pharmacy and people do not access the pharmacy premises. Most of the pharmacy's business comes from dispensing medicines into a range of compliance packs for care and nursing home patients. And it dispenses and delivers medicines to people’s homes. The inspection was completed during the COVID-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

Team members discuss dispensing mistakes and make improvements to avoid the same errors happening again. The pharmacy keeps the records it needs to by law. People using the pharmacy can raise concerns and provide feedback. Team members securely dispose of personal information when it is no longer required. The pharmacy has relevant policies and procedures in place for its services.

Principle 2. Staff

Standards met


The pharmacy has enough people in its team to manage the workload. And they have the necessary qualifications and skills for their roles and the services they provide. They work well together and make decisions about what is right for the people using the pharmacy

Principle 3. Premises

Standards met

The pharmacy premises are spacious, clean, and secure. They are suitable for the services provided.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides its services safely and maintains clear audit trails for its prescribing service. The pharmacy provides medicines to some people in multi-compartment packs to help them take them correctly. It obtains its medicines from reputable sources. And stores and manages its medicines appropriately.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and the facilities it needs to provide its services safely. It uses its equipment to make sure people’s data is kept secure. And its team makes sure the equipment they use is clean.​

Pharmacy details

Unit 8B Carrmere Road
Leechmere Industrial Estate
Sunderland
SR29TW
United Kingdom

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards