Innovation Pharmacy (9011372)

Inspection summary findings

Principle 1. Governance

The pharmacy adequately identifies and manages risks associated with its services. And it has most of the documented procedures it needs to help team members provide services effectively. Pharmacy team members understand their role in helping to protect vulnerable people. They suitably protect people’s private information. And they generally keep accurate records. Team members record and discuss the mistakes they make so that they can learn from them. But they don't always document why mistakes happen and so they may miss opportunities to make improvements to the pharmacy's services.

Principle 2. Staff

Pharmacy team members have the right qualifications and skills for their roles and the services they provide. They complete some ad hoc training to help keep their knowledge and skills up to date. Pharmacy team members feel comfortable raising concerns and discussing ways to improve services.

Principle 3. Premises

The pharmacy is clean and properly maintained. It provides a suitable space for the services it provides. And pharmacy team members manage the space well to help provide services safely.

Principle 4. Services, including medicines management

Pharmacy team members manage and provide the pharmacy’s services safely and effectively. The pharmacy suitably sources its medicines. It generally stores and manages its medicines appropriately. And it has processes in place to help people understand and manage the risks of taking some medicines.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment available for the services it provides. It manages and uses its equipment in ways that protect people’s confidentiality.