Inspection outcome: Standards met
Last inspection: 10/12/2019
Pharmacy context
This is a busy community pharmacy located on the main high street in the centre of town. Most people who use the pharmacy are from the local area. It dispenses prescriptions and sells a range of over-the-counter (OTC) medicines, as well as other household items. It supplies medicines in multi-compartment compliance aid packs, to a large number of people who need additional help to take their medicines at the correct time. It also supplies medicines to a number of local care homes. The pharmacy offers a variety of additional services including Medicines Use Reviews (MURs), smoking cessation, travel vaccinations and flu vaccinations during the relevant season.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably identifies and manages the risks associated with its services. It keeps people’s private information safe and it maintains the records it needs to by law. The pharmacy asks for feedback on its services and uses this to make improvements. Its team members follow written procedures to help make sure they complete tasks safely and they understand how to raise concerns to help protect the wellbeing of vulnerable people.
Principle 2. Staff
The pharmacy team members work in an open culture. They support one another well and feel comfortable providing feedback, and the pharmacy uses this to make improvements. Team members work within their competence and complete some ongoing training. But protected training time is not routinely provided in the pharmacy, which may make it difficult for some team members to keep their knowledge up to date.
Principle 3. Premises
The pharmacy is adequately maintained but lacks space in some areas which may impact on general organisation. It has a consultation room to enable it to provide members of the public with access to an area for private and confidential discussions.
Principle 4. Services, including medicines management
Pharmacy services are generally accessible and suitably managed so that people receive appropriate care. Team members are knowledgeable and offer advice to promote healthy living. The pharmacy gets its medicines from licensed wholesalers and it carries out some checks to help make sure that they are fit for supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services and team members use equipment in a way that protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |