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Pharmacy inspections

Inspection reports and learning from inspections

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iConnect Pharmacy (9012115)

Inspection outcome: Standards met

Last inspection: 31/10/2023

Pharmacy context

This pharmacy is located in a closed unit in a business centre. People cannot visit the pharmacy in person unless they are attending a pre-arranged appointment, such as a blood pressure check. The pharmacy dispenses NHS prescriptions. It supplies medicines to care homes and some of the people receive their medicines in multi-compartment compliance aid packs to help them take their medicines at the right time. The pharmacy has a website ( which provides information about the pharmacy.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy generally manages risks to make sure its services are safe. It reviews any errors and makes changes to improve patient safety, and it completes the records that it needs to by law. The pharmacy has written procedures on keeping people’s private information safe. And team members understand how they can help to protect the welfare of vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has a small team, and the workload is manageable. Team members have opportunities to discuss issues informally together. But training is not well organised, and the delivery driver is carrying out duties which he has not been properly trained to do, which increases the chances of mistakes happening.

Principle 3. Premises

Standards met

The pharmacy generally provides a suitable environment for the provision of healthcare services. It has a consultation room so people can receive services in private. The pharmacy’s website has useful information about the pharmacy and its services.

Principle 4. Services, including medicines management

Standards met

The pharmacy offers a small range of healthcare services, which are generally well managed. It gets its medicines from licensed suppliers and the team carries out some checks to ensure medicines are in suitable condition to supply.

Principle 5. Equipment and facilities

Standards met

Members of the pharmacy team have access to the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe to use.

Pharmacy details

First Floor, Unit 23
The Meridian Business Centre
Wainwright Street

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards