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Pharmacy inspections

Inspection reports and learning from inspections

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Hyde Pharmacy (1099027)

Inspection outcome: Standards met

Last inspection: 09/03/2020

Pharmacy context

This is a busy community pharmacy next to a medical centre in a residential area on the edge of the town. Most people who use the pharmacy are from the local area. The pharmacy dispenses mainly NHS prescriptions and sells a range of over-the-counter medicines. The pharmacy stays open for 100 hours per week and is open late into the evening. 

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy adequately manages risks. Pharmacy team members take steps to improve patient safety, and the pharmacists complete training so they know how to protect children and vulnerable adults. The team keeps people's private information safe. But some team members have not completed training on data protection, so they might not fully understand their role in this. The team generally keep the records required by law, but some details are missing, which could make it harder to understand what has happened if queries arise.

Principle 2. Staff

Standards met

The pharmacy team members generally have the right qualifications for the jobs they do and they work well together. They are comfortable providing feedback to the pharmacists and they receive feedback about their own performance. However, ongoing training is not structured and it does not happen regularly, so they might not always identify gaps in their knowledge.

Principle 3. Premises

Standards met

The premises provide a professional environment for people to receive healthcare services. The pharmacy has a private consultation room that enables it to provide members of the public with the opportunity to have confidential conversations.
 

Principle 4. Services, including medicines management

Standards met

The pharmacy’s services are available over extended hours so they are easy for people to access. The pharmacy gets its medicines from licensed suppliers and it carries out some checks to ensure medicines are in good condition and suitable to supply. Services are generally well managed, but the lack of clear audit trails when assembling and checking compliance aid packs, and when delivering medicines to people’s homes, may make it harder for the team to deal with any queries or problems that arise.
 

Principle 5. Equipment and facilities

Standards met

Members of the pharmacy team have the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe and use it in a way that protects privacy.

Pharmacy details

Thornley Street
HYDE
SK141JY
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards