Inspection outcome: Standards met
Last inspection: 15/10/2019
Pharmacy context
The pharmacy is in a parade of shops in the suburbs of Keighley. Pharmacy team members dispense NHS prescriptions and sell a range of over-the-counter medicines. They offer services including medicines use reviews (MUR) and the NHS New Medicines Service (NMS). They provide a substance misuse service, including supervised consumption. They provide seasonal flu vaccinations and meningitis vaccinations for Hajj and Umrah pilgrimages. And, pharmacy team members provide medicines to people in multi-compartmental compliance packs.
Inspection summary findings
Principle 1. Governance
The pharmacy has procedures to identify and manage risks to its services. And pharmacy team members follow them to complete the required tasks. The pharmacy protects people’s confidential information. And, it keeps the records it must by law. Pharmacy team members know how to safeguard the welfare of children and vulnerable adults. They record and discuss mistakes that happen when dispensing. But, they don’t always discuss or record much detail about the causes of mistakes. So, they may miss opportunities to improve and reduce the risk of further errors.
Principle 2. Staff
The pharmacy team members have the right qualifications and skills for their roles and the services they provide. Pharmacy team members complete ad-hoc training. And, they learn from the pharmacist and each other to keep their knowledge and skills up to date. Pharmacy team members feel comfortable discussing issues and act on ideas to support the effective delivery of services. They reflect on their own performance.
Principle 3. Premises
The pharmacy is clean and properly maintained. It provides a suitable space for the services provided. And, it has a room where people can speak to pharmacy team members privately.
Principle 4. Services, including medicines management
The pharmacy is generally accessible to people. It manages its services well to provide safe and effective care. And, pharmacy team members use the available technology to help reduce risks and provide an efficient medicine's delivery service to people. The pharmacy sources, stores and manages its medicines appropriately. But, the team members don’t always keep records of when they check the expiry dates of medicines. So, they can’t evidence that all medicines are checked regularly and are in date.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people's confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |