Inspection outcome: Standards met
Last inspection: 13/11/2019
Pharmacy context
A community pharmacy set on the high street in Hurstpierpoint village. The pharmacy opens six days a week. And most people who use it live in the village or the surrounding rural areas. The pharmacy sells a range of over-the-counter medicines and health and beauty products. It dispenses NHS and private prescriptions. It offers a stop smoking service, blood pressure checks and a diabetes screening service. The pharmacy supplies medicines to a care home and provides multi-compartment compliance packs (blister packs) to help people take their medicines. It delivers medicines to people who can’t attend its premises in person. And it offers winter influenza (flu) vaccinations and a paid-for travel clinic.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages its risks very well. And it continually monitors the safety of its services to protect people and further improve patient safety. Its team members log and review the mistakes they make. So, they can learn from these and act to avoid problems being repeated. The pharmacy has appropriate insurance to protect people if things do go wrong. It mostly keeps all the records it needs to by law. And it asks people using its services for their views. People who work in the pharmacy can explain what they do, what they’re responsible for and when they might seek help. They understand their role in protecting vulnerable people. And they generally keep people’s private information safe.
Principle 2. Staff
The pharmacy has enough team members to provide its services safely and effectively. And it encourages them to give feedback. Staff work well together as a team and have a work culture of openness, honesty and learning. The pharmacy provides its team members with the training and support they need. And it actively encourages them to improve their skills. Staff know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.
Principle 3. Premises
The pharmacy is fitted out to a high standard. It provides a safe, secure and a very professional environment for people to receive healthcare. And it has a room where people can have private conversations with members of the pharmacy team.
Principle 4. Services, including medicines management
The pharmacy makes sure that its services are accessible and meet the needs of the people it serves. It’s good at providing its services safely and effectively. It takes extra care when supplying prescription medicines and vaccinating people. And its team checks stocks of medicines to make sure they are fit for purpose. Its team members are helpful. And they make sure that people have all the information they need. So, they can use their medicines safely. The pharmacy gets its medicines from a reputable source and stores them appropriately and securely. And it disposes of waste medicines safely too.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and the facilities it needs to provide its services safely. And, its team makes sure its equipment is kept clean and is stored securely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |