Inspection outcome: Standards met
Last inspection: 07/02/2024
Pharmacy context
This is a community pharmacy in a residential area of Coventry, West Midlands. The pharmacy dispenses NHS and private prescriptions. It offers local deliveries and phlebotomy services. The pharmacy also provides a few people’s medicines inside multi-compartment compliance packs if they find it difficult to manage their medicines at home.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services in a satisfactory way. Members of the pharmacy team deal with their mistakes responsibly. But they are not always documenting and formally reviewing the necessary details. This could mean that they may be missing opportunities to spot patterns and prevent similar mistakes happening in future. Team members understand their role in protecting the welfare of vulnerable people. And the pharmacy largely keeps the records it needs to by law.
Principle 2. Staff
The pharmacy has an adequate number of staff to manage its workload safely. The pharmacy provides its services using a team with various levels of experience. Team members are suitably trained or now undertaking the appropriate training. And the company provides them with resources so that they can complete regular and ongoing training. This keeps their skills and knowledge up to date.
Principle 3. Premises
The pharmacy's premises provide an adequate environment to deliver services from. The pharmacy is secure. And people can have conversations with team members in a private area. But parts of the pharmacy are not kept sufficiently clear of clutter.
Principle 4. Services, including medicines management
The pharmacy is open for extended hours. This helps people to access their medicines more easily. The pharmacy largely provides its services safely. It obtains its medicines from reputable sources, stores as well as generally manages them appropriately. But the pharmacy’s team members are not identifying people who receive higher-risk medicines or making the relevant checks. This makes it difficult for them to show that people are provided with appropriate advice when these medicines are supplied.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities it needs to provide its services safely. And team members use them appropriately to keep people’s confidential information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |