Inspection outcome: Standards met
Last inspection: 16/07/2019
Pharmacy context
The pharmacy is on a large parade of shops on one of the main roads leading out of Hull. The pharmacy is close to Hull University and popular with students. The pharmacy dispenses NHS and private prescriptions. And it supplies medicines in multi-compartmental packs to help people take their medication. The pharmacy offers a repeat prescription ordering service. And it delivers medicines to people’s homes. The pharmacy supplies over-the-counter products via a minor ailments scheme.
Inspection summary findings
Principle 1. Governance
The pharmacy generally identifies and manages the risks associated with its services. And it keeps most of the records it needs to by law. The pharmacy has adequate arrangements to protect people’s private information. The pharmacy team responds well to safeguarding concerns to protect the welfare of children and vulnerable adults. The pharmacy has written procedures for the team to follow. But they have not been recently reviewed. This means there is a risk that team members may not be following up-to-date procedures. The pharmacy team members respond appropriately when errors happen. And they discuss what happened and they act to prevent future mistakes. But they don’t record all errors or the outcome from reviewing the errors. This means the team does not have up-to-date information to identify patterns and reduce mistakes.
Principle 2. Staff
The pharmacy has a team with the qualifications and skills to support the pharmacy’s services. And the team members support each other in their day-to-day work. The pharmacy offers team members opportunities to complete more training. And it provides informal feedback to team members on their performance. The team members usually share information and learning particularly from errors when dispensing. So, they can improve their performance and skills. The team members discuss how they can make improvements. And they agree new processes to support the safe and efficient delivery of the pharmacy services.
Principle 3. Premises
The pharmacy is clean, secure and suitable for the services provided. And it has adequate arrangements for people to have private conversations with the team.
Principle 4. Services, including medicines management
The pharmacy provides services that support people's health needs and manages its services well. It gets its medicines from reputable sources and generally stores and manages its medicines appropriately. The pharmacy keeps its records about prescription requests and deliveries up to date. So, this enables the team to deal with any queries effectively.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services and protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |