Inspection outcome: Standards met
Last inspection: 27/08/2024
Pharmacy context
This is a community pharmacy located in a parade of shops, in the suburb of Hucclecote, Gloucestershire. The pharmacy dispenses NHS and private prescriptions, sells a range of over-the-counter medicines, and provides health advice. It also offers Pharmacy First, the New Medicine Service (NMS) and local deliveries. The pharmacy also provides medicines inside multi-compartment compliance packs for some people who find it difficult to manage their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy appropriately manages risks. Members of the pharmacy team understand their role in protecting the welfare of vulnerable people. The pharmacy protects people’s confidential information suitably. And it maintains its records as it should. Team members deal with their mistakes responsibly and take appropriate action to help prevent them from reoccurring. But they are not always recording all the details when they review them. This could mean that they may be missing opportunities to spot patterns and prevent similar mistakes happening in future.
Principle 2. Staff
Members of the pharmacy team are suitably qualified for their roles. They understand their roles and responsibilities. And the pharmacy provides them with resources so that they can complete regular and ongoing training. This keeps their skills and knowledge up to date.
Principle 3. Premises
The pharmacy’s premises are professional and provide a suitable environment to deliver healthcare services from. The pharmacy is clean, and secure. Its retail area is presented well. And the pharmacy has a separate space where confidential conversations or services can take place.
Principle 4. Services, including medicines management
The pharmacy has organised working practices. People can easily access the pharmacy’s services. The pharmacy sources its medicines from reputable suppliers. It stores and manages its medicines well. And team members routinely identify people who receive higher-risk medicines. But they don’t always record any relevant information. This makes it difficult for them to show that people are provided with appropriate advice when these medicines are supplied.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities it needs to provide its services safely. Its equipment is clean and used appropriately to protect people’s confidential information.
Pharmacy details
7 Glenville Parade
Hucclecote Road
Hucclecote
GLOUCESTER
GL33ES
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |