HubRx (9011871)

Inspection summary findings

Principle 1. Governance

The pharmacy suitably identifies and manages the risks associated with its services. It has written procedures that the pharmacy team follows. And it completes all the records it needs to by law. The team protects people’s private information correctly and responds well to people’s concerns. Team members respond appropriately when errors occur. They discuss what happened and they take action to prevent future mistakes.

Principle 2. Staff

The pharmacy has a team with an appropriate range of experience and skills to safely provide its services. It recognises the importance of ensuring all team members working with the automated dispensing systems understand their role in the safe dispensing of prescriptions. And it provides appropriate training to support this. Team members work well together, and they are good at supporting each other in their day-to-day work. But they have limited opportunities to receive feedback and complete training so they can suitably develop their skills and knowledge.

Principle 3. Premises

The premises are large and appropriate for the services the pharmacy provides. And the pharmacy is suitably clean, hygienic, and secure.

Principle 4. Services, including medicines management

The pharmacy manages its services well. It uses automation to support the safe delivery of its dispensing service to ensure people receive their medicines when they need them. It reviews its systems and processes and suitably acts to ensure the delivery of its services remain safe and efficient. The pharmacy gets its medicines from reputable sources and it ensures medicines are fit for purpose and are suitable to supply.

Principle 5. Equipment and facilities

The pharmacy uses technological equipment that is well maintained to help ensure the safe and effective supply of medicines to people. And its systems suitably protect people’s private information.