Inspection outcome: Standards met
Last inspection: 30/05/2019
Pharmacy context
This is an independently owned pharmacy. One of two owned by the same company. It situated on a small shopping parade in a residential area of Ruislip. The pharmacy provides NHS essential services and provides medicines in multi-compartment compliance aids for 59 people. Other services include: Medicines Use Reviews (MURs), the New Medicine Service (NMS) and seasonal influenza vaccinations. The pharmacy also has a prescription delivery service and a smoking cessation service and has a post office on the premises.
Inspection summary findings
Principle 1. Governance
In general, the pharmacy’s working practices are safe and effective. Its team members generally understand their roles and responsibilities and they keep people’s information safe. The pharmacy’s team members log any mistakes they make during the dispensing process. They learn from these and take action to avoid problems being repeated. But, they could do more to reflect on what had gone wrong so that they could improve their procedures.
Principle 2. Staff
The pharmacy team manages the workload safely and effectively and team members work well together. They are comfortable about providing feedback to pharmacists and are involved in improving the pharmacy’s services.
Principle 3. Premises
The premises are clean, secure and suitable for the services it provides.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and effectively and makes them available to everyone. Members of the pharmacy team give people the advice and support they need to help them use their medicines safely and properly. In general, the pharmacy manages its medicines safely and effectively. The pharmacy team checks stocks of medicines regularly to make sure they are in-date and fit for purpose and stores them appropriately, but it could do more to ensure that only authorised team members have access to controlled medicines and to ensure that all stock has sufficient information on the packaging. The pharmacy disposes waste medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide services safely and keep people’s information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |