Pharmacy context
This is a private pharmacy that assembles medicines in multi‐compartment compliance packs for two other pharmacies (spoke pharmacies) for people who live in the community. One pharmacy was within the same company and the second pharmacy was within the same umbrella group but was a separate company. The pharmacy is not open to the public and does not provide any other services.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy identifies and manages the risks associated with the provision of its services. Its team members have defined roles and accountabilities. The pharmacy keeps people’s private information safe, and its team members know how to protect vulnerable people. The pharmacy has some procedures to learn from its mistakes. But because it does not record all its mistakes it might miss opportunities to improve its ways of working.
Principle 2. Staff
There are enough team members to manage the pharmacy’s workload. They are suitably trained for the roles they undertake and are given opportunities to develop their roles. Team members can raise concerns if needed.
Principle 3. Premises
The pharmacy keeps its premises safe, secure, and appropriately maintained.
Principle 4. Services, including medicines management
The pharmacy's healthcare services are suitably managed. The pharmacy gets its medicines and medical devices from reputable sources. It stores them safely and it knows the right actions to take if medicines or devices are not safe to use, to protect people’s health and wellbeing. But the pharmacy does not always identify prescriptions for people where additional advice might be appropriate. This might mean the pharmacy misses opportunities to make sure people have a good understanding of the medicines they are taking.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it provides. It maintains its equipment so that it is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |