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Pharmacy inspections

Inspection reports and learning from inspections

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Howells & Harrison (Southend) Ltd. (1031431)

Inspection outcome: Standards met

Last inspection: 10/03/2020

Pharmacy context

The pharmacy is located on a parade of shops in a largely residential area, and it is near to a large seaside town. The people who use the pharmacy are mainly older people. The pharmacy receives around 70% of its prescriptions electronically. It provides a range of services, including Medicines Use Reviews, the New Medicine Service and a stop smoking service. It also provides medicines as part of the Community Pharmacist Consultation Service. And it provides the Electronic Medicines Optimisation Pathway service. I​t supplies medications in multi-compartment compliance packs to some people who live in their own homes to help them manage their medicines.

Inspection summary findings

Principle 1. Governance

Standards met

Overall, the pharmacy adequately identifies and manages the risks associated with its services to help provide them safely. It largely protects people’s personal information and it regularly seeks feedback from people who use the pharmacy. And team members understand their role in protecting vulnerable people. It ​keeps the records it needs to keep by law, to show that its medicines are supplied safely and legally. But the pharmacy doesn’t always review the mistakes that happen during the dispensing process. And this could mean that team members are missing out on opportunities to learn and improve the pharmacy’s services.

Principle 2. Staff

Standards met

The pharmacy has enough trained team members to provide its services safely. They do the right training for their roles. And they are provided with some ongoing training to support their learning needs and maintain their knowledge and skills. They can raise any concerns or make suggestions and have regular meetings. This means that they can help improve the systems in the pharmacy. The team members can take professional decisions to ensure people taking medicines are safe.

Principle 3. Premises

Standards met

The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area.

Principle 4. Services, including medicines management

Standards met

Overall, the pharmacy provides its services safely and manages them well. The pharmacy gets its medicines from reputable suppliers and stores them properly. People with a range of needs can access the pharmacy’s services. It responds appropriately to drug alerts and product recalls, so that people get medicines and medical devices that are safe to use. It dispenses​ medicines into multi-compartment compliance packs safely.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.

Pharmacy details

235 Woodgrange Drive
Thorpe Bay
SOUTHEND-ON-SEA
SS12SG
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards