Pharmacy context
This is a hub pharmacy in the city of Glasgow. Its main activities are dispensing NHS prescriptions for other pharmacies within the company. And team members prepare medicines for further supply to people from a second hub pharmacy within the company.
Inspection summary findings
Principle 1. Governance
The pharmacy does not keep the records as required by law. And it does not make it clear who is responsible for the safe and effective running of the pharmacy. Team members assess the risks with the services the pharmacy provides. And implement changes to mitigate risk. But they do not routinely keep records of dispensing mistakes and there is no evidence of learning from these. The pharmacy has formal procedures to support its team members to work safely and effectively. And it keeps people's confidential information safe.
Principle 2. Staff
The pharmacy does not enrol its team members on the appropriate qualification training for their roles. And so, they carry out tasks for which they are not appropriately qualified for. Team members work well together to manage the workload and they feel supported in their roles.
Principle 3. Premises
The pharmacy premises are suitable for the services provided. They are clean, hygienic and secure.
Principle 4. Services, including medicines management
The pharmacy does not always store and manage its medicines appropriately. It does not have robust processes to make sure its medicines are within their expiry dates or labelled in line with requirements when removed from original manufacturer's packaging. And it does not adequately monitor medicines requiring cold storage. This means it cannot always ensure the safety of its medicines. The pharmacy purchases medicines and medical devices from recognised wholesalers. And it generally manages and delivers its services safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment required to provide safe services. And it suitably protects people’s confidential information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.