Inspection outcome: Standards met
Last inspection: 11/11/2022
Pharmacy context
This is a pharmacy that provides its services at a distance. It is located in an industrial estate in Milton Keynes. Its main activity is dispensing NHS prescriptions to community patients living in the local area. And it supplies medicines in multi-compartment compliance packs to people who need assistance in managing their medication. The pharmacy is closed to the public and medicines are delivered via a delivery driver.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy manages the risks associated with its services adequately. It keeps the records required by law to show that its medicines are supplied safely, and people’s private information is managed appropriately. Members of the pharmacy team understand their role in protecting vulnerable people. But they haven’t read the pharmacy’s written procedures, so they may not be following current best practice. The pharmacy doesn't always record and review its records about dispensing mistakes. So, it may be missing opportunities to learn and improve its processes.
Principle 2. Staff
The pharmacy has adequate staffing levels to manage its current workload. Members of the pharmacy team work well together and they have access to some training resources to help keep their skills and knowledge up to date.
Principle 3. Premises
The pharmacy’s premises are secure, and they are adequate for the services it provides.
Principle 4. Services, including medicines management
Overall, the pharmacy manages its services adequately and people with different needs can use its services. It obtains its medicines from reputable sources, and it manages them appropriately. The pharmacy has a process to manage safety alerts and medicine recalls, so that people are supplied with medicines and medical devices that are fit for purpose. Its records about these could better show the actions the pharmacy has taken in practice.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely. And it maintains its facilities and equipment adequately.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |