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Pharmacy inspections

Inspection reports and learning from inspections

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Hot Chemist (9010406)

Inspection outcome: Standards met

Last inspection: 11/11/2022

Pharmacy context

This is a pharmacy that provides its services at a distance. It is located in an industrial estate in Milton Keynes. Its main activity is dispensing NHS prescriptions to community patients living in the local area. And it supplies medicines in multi-compartment compliance packs to people who need assistance in managing their medication. The pharmacy is closed to the public and medicines are delivered via a delivery driver.

Inspection summary findings

Principle 1. Governance

Standards met

Overall, the pharmacy manages the risks associated with its services adequately. It keeps the records required by law to show that its medicines are supplied safely, and people’s private information is managed appropriately. Members of the pharmacy team understand their role in protecting vulnerable people. But they haven’t read the pharmacy’s written procedures, so they may not be following current best practice. The pharmacy doesn't always record and review its records about dispensing mistakes. So, it may be missing opportunities to learn and improve its processes.

Principle 2. Staff

Standards met

The pharmacy has adequate staffing levels to manage its current workload. Members of the pharmacy team work well together and they have access to some training resources to help keep their skills and knowledge up to date.

Principle 3. Premises

Standards met

The pharmacy’s premises are secure, and they are adequate for the services it provides. 

Principle 4. Services, including medicines management

Standards met

Overall, the pharmacy manages its services adequately and people with different needs can use its services. It obtains its medicines from reputable sources, and it manages them appropriately. The pharmacy has a process to manage safety alerts and medicine recalls, so that people are supplied with medicines and medical devices that are fit for purpose. Its records about these could better show the actions the pharmacy has taken in practice.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs to provide its services safely. And it maintains its facilities and equipment adequately.

Pharmacy details

39 Carters Lane
Kiln Farm
Milton Keynes

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards