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Pharmacy inspections

Inspection reports and learning from inspections

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Horsley Hill Pharmacy (1037648)

Inspection outcome: Standards met

Last inspection: 17/08/2023

Pharmacy context

This pharmacy is in a suburb of South Shields. Its main activities are dispensing NHS prescriptions and selling over-the-counter medicines. The pharmacy supplies several people with their medicines in multi-compartment compliance packs to help them take their medicines properly. And it delivers medicines to many people’s homes. The pharmacy offers other NHS services including the Hypertension case finding service, the Community Pharmacist Consultation Service (CPCS) and provides antibiotics to treat urinary tract infections.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy identifies and manages the risks associated with its services well. It has up-to-date written procedures that the team members follow to help ensure they provide the pharmacy’s services safely. And it completes the records it needs to by law. Team members suitably protect people’s confidential information, and they understand their roles in safeguarding the safety and wellbeing of children and vulnerable adults. They respond correctly when errors happen by identifying what caused the error and acting to prevent future mistakes.

Principle 2. Staff

Standards met

The pharmacy has a team with an appropriate range of experience and skills to safely provide its services. Team members work very well together, and they are good at supporting each other in their day-to-day work. Team members complete ongoing training to help them develop their knowledge and skills. They benefit from identifying areas of their own practice they wish to develop and are supported to acquire new skills.

Principle 3. Premises

Standards met

The pharmacy premises are clean, secure, and appropriate for the services provided. And the pharmacy has suitable facilities to meet the needs of people requiring privacy when using its services.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides services which are easily accessible for people. And it generally manages its services well to help people receive appropriate care. Team members use technology to support them to deliver the pharmacy services safely and effectively. They store medicines properly and they complete regular checks to make sure medicines are in good condition and suitable to supply.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide safe services. And it generally uses its facilities to suitably protect people’s private information.

Pharmacy details

60 Horsley Hill Square

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards