Inspection outcome: Standards met
Last inspection: 20/04/2023
Pharmacy context
The pharmacy is in a large business park in Medway. It uses its registration to sell pharmacy-only medicines and to supply medicines against private prescriptions. And it provides a range of private services, including ear wax removal and it supplies medicines against Patient Group Directions for weight loss and travel vaccinations. A phlebotomy service and COVID testing service are provided from a non-registered part of the building.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services to help provide them safely. And it keeps its records up to date and accurate. It has processes for reviewing any mistakes. And it protects people’s personal information well. People can provide feedback about the pharmacy’s services. And team members know how to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough trained team members to provide its services safely. They do the right training for their roles. They are provided with some ongoing training to support their learning needs and maintain their knowledge and skills. And they can complete this training at work. They can discuss any concerns, make suggestions, and have regular team meetings.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
People with a range of needs can access the pharmacy’s services. The pharmacy provides its services safely and manages them well. It gets its medicines from reputable suppliers and stores them properly. And it responds appropriately to drug alerts and product recalls. The pharmacy ensures that people receive information about how to take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
Pharmacy details
Stratford House
Waterside Court, Neptune Way
Medway City Estate
Rochester
ME24NZ
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |