Pharmacy context
This is a pharmacy which is based on an industrial estate in Swindon. It serves its local population which is mixed in age range and background but includes a significant number of elderly people. The pharmacy opens five days a week. The pharmacy mainly provides medicines in multi-compartment compliance aids for people to use while living in their own homes and in care homes. Most of these compliance packs are prepared with the assistance of a dispensing robot. It also offers treatment for a range of minor ailments using the NHS Community Pharmacist Consultation Service. The premises are normally not open to the public to visit in person.
Inspection summary findings
Principle 1. Governance
The pharmacy does not have satisfactory written procedures for its services to help make sure the team works safely. Pharmacy team members do not have up-to-date procedures in place to record and review mistakes when they happen. The pharmacy asks its customers and staff for their views and uses this to help improve services. The pharmacy has given inadequate assurances that it appropriately manages and protects people’s confidential information, and it tells people how their private information will be used. The pharmacy has appropriate insurance to protect people when things do go wrong.
Principle 2. Staff
The pharmacy's team members did not have the appropriate skills, qualifications and training to deliver services safely and effectively. The pharmacy team members appear to work well together. They are comfortable about providing feedback and raising concerns to the superintendent pharmacist.
Principle 3. Premises
The pharmacy does not provide a safe and appropriate environment for the provision of pharmacy services. The pharmacy team is unable to give assurances that it adequately protects people’s private information. The pharmacy is secure and protected from unauthorised access.
Principle 4. Services, including medicines management
The pharmacy’s services are not easily accessible or effectively managed and delivered safely. The pharmacy obtains medicines from reputable suppliers but stores and manages them in a way which may increase risk to people using the service. The pharmacy team takes appropriate action where a medicine is not fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has access to the appropriate equipment and facilities to provide the core services it offered. It is not clear that facilities are used in a way that suitably protects people's confidentiality and dignity.
Pharmacy details
75 B S S House
Cheney Manor Industrial Estate
SWINDON
SN22PJ
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.