Pharmacy context
This NHS distance-selling pharmacy is set in a stand-alone commercial property near a railway station. The pharmacy opens five days a week. It provides most of its NHS services at a distance. But people can visit its premises in person to have their blood pressure checked or if they want to buy a medicine over the counter. The pharmacy dispenses people’s prescriptions. It delivers medicines to people in person. It supplies multi-compartment compliance packs (compliance packs) to a few people who need help managing their medicines. And it delivers the NHS Pharmacy First Service by video link to help people who have a minor illness.
Inspection summary findings
Principle 1. Governance
The pharmacy doesn’t manage its risks appropriately. It doesn’t have all the procedures it needs to make sure its team works safely. And it doesn’t review the quality or the safety of the services it delivers. The pharmacy doesn’t do enough to make sure it keeps records in the way the law requires it to do so. And it doesn’t have the insurance it needs to protect people if things go wrong. People who work in the pharmacy can explain what they do, what they are responsible for and when they might seek help. They keep people’s private information safe. And they understand their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough people in its team to deliver safe and effective care. Members of the pharmacy team can make decisions to keep the people they care for safe. They are comfortable about giving feedback to help the pharmacy do things better. And they know how to raise a concern if they have one.
Principle 3. Premises
The pharmacy provides a suitable environment to deliver it services from. Its website meets GPhC guidance. And its premises are adequately presented.
Principle 4. Services, including medicines management
People who work at the pharmacy don’t follow the correct procedures all the time. But they help people access the services they need. The pharmacy doesn’t keep adequate records to show its working practices are safe and effective. It sometimes supplies medicines when it doesn’t have the authority to do so. And it can’t show it has delivered the right medicine to the right person or show who was responsible for each service it provides. The pharmacy doesn’t suitably store all its medicines that it needs to keep in a refrigerator. And unwanted medicines are not being disposed of properly. The pharmacy generally sources and manages its other medicines appropriately. And its team carry out some checks to make sure these medicines are safe and fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment and the facilities it needs to provide its services safely. And its team makes sure the equipment it uses is clean.
Pharmacy details
The Estate Office
Frimley Road
Ash Vale
Aldershot
GU125NL
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
The pharmacy has met all the standards for registered pharmacies | |
The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.