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Pharmacy inspections

Inspection reports and learning from inspections

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Holmscroft HC Ltd (9011604)

Inspection outcome: Standards met

Last inspection: 14/12/2021

Pharmacy context

This is a community pharmacy in a health centre in Greenock. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. The pharmacy provides substance misuse services and dispenses private prescriptions. Pharmacy​ team members advise on minor ailments and medicines’ use. And they supply over-the-counter medicines and prescription only medicines via 'patient group directions' (PGDs). The inspection was completed during the COVID-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

Pharmacy team members mostly follow good working practices. And they show that they are managing dispensing risks to keep services safe. The pharmacy documents its near miss errors and it learns from its mistakes. It keeps the records it needs to by law, and it suitably protects people's private information.  


Principle 2. Staff

Standards met

Most of the pharmacy team members have the necessary qualifications and skills for their roles and the services they provide. They complete training as and when required. And they learn from the pharmacist to keep their knowledge and skills up to date.

Principle 3. Premises

Standards met

The pharmacy is modern, purpose-built, and professional in appearance. It has a large sound‐proofed room and private booth where people can have private conversations with the pharmacy’s team members.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides services which are easily accessible. And it generally manages its services well to help people receive appropriate care. The pharmacy gets its medicines from reputable sources and it stores them appropriately. The team carries out checks to make sure medicines are in good condition and suitable to supply.

Principle 5. Equipment and facilities

Standards met

The pharmacy’s equipment is clean and well-maintained. It uses equipment appropriately to protect people's confidentiality.

Pharmacy details

Greenock Health and Care Centre
Wellington Street

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards