Inspection outcome: Standards met
Last inspection: 13/11/2023
Pharmacy context
This is a community pharmacy in Alva. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. The pharmacy provides substance misuse services and dispenses private prescriptions. Pharmacy team members advise on minor ailments and medicines use. And they supply over-the-counter medicines and prescription only medicines via patient group directions (PGDs).
Inspection summary findings
Principle 1. Governance
The pharmacy has procedures to help make sure the team provides services effectively. Team members are able to access the procedures on their personal phones and not on the pharmacy’s operating system. This means there are barriers for locum pharmacists and other team members that are new to the pharmacy. The pharmacy team members discuss mistakes that happen when dispensing. They keep records to identify patterns in the mistakes they make. And then take the opportunity to improve and reduce the risk of further errors. The pharmacy keeps the records it needs to by law. And team members mostly keep confidential information safe. They understand their roles in protecting vulnerable people and discuss concerns with the pharmacist.
Principle 2. Staff
Pharmacy team members mostly have the necessary qualifications and skills for their roles and the services they provide. And they work together well to manage the workload. They have access to learning to further develop their skills and knowledge and keep up to date.
Principle 3. Premises
The pharmacy premises support the safe delivery of its services. But team members do not always adequately use the facilities to safeguard medicines and confidential information. The pharmacy effectively manages the space for the storage of its medicines. It has suitable arrangements for people to have private conversations with the team.
Principle 4. Services, including medicines management
The pharmacy provides services which are easily accessible. And it manages its services well to help people receive appropriate care. The pharmacy gets its medicines from reputable sources, and it stores them appropriately. The team conducts checks to make sure medicines are in good condition and suitable to supply. And it has arrangements to identify and remove medicines that are no longer fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services. And it uses its facilities to suitably protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |