Hollywood Pharmacy (1038065)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy’s working practices are safe and effective. Members of the pharmacy team monitor the safety of their services by recording their mistakes and reviewing them. The pharmacy protects people’s private information well. And, it’s team members proactively protect the welfare of vulnerable people. Most of the pharmacy’s records are maintained in accordance with the law. But some details about emergency supplies are missing from its records. This means that the team may not have all the information needed if problems or queries arise.

Principle 2. Staff

The pharmacy has enough staff to manage its workload safely. Pharmacy team members understand their roles and responsibilities. They keep their skills and knowledge up to date by completing regular training. And, the pharmacy has invested in its staff to ensure that they can progress and develop well.

Principle 3. Premises

The pharmacy premises are clean, secure and provide a professional environment to deliver pharmacy services. And, it has a separate area where confidential conversations and services can take place.

Principle 4. Services, including medicines management

The pharmacy team is helpful and adjusts to ensure the pharmacy's services are accessible to everyone. In general, the pharmacy provides its services safely and effectively. And, it sources, stores and manages its medicines appropriately. But, the pharmacy does not always provide care home residents with medicine leaflets when they receive their compliance aids. This means that they may not have all the information they need to take their medicines safely. 

Principle 5. Equipment and facilities

The pharmacy has the appropriate equipment and facilities it needs to provide its services safely. And, its equipment helps protect the privacy of people.