Inspection outcome: Standards met
Last inspection: 17/04/2024
Pharmacy context
This busy community pharmacy is located next to a medical centre in a residential area. Most people who use the pharmacy are from the local area and a home delivery service is available. The pharmacy dispenses NHS prescriptions, and it sells a range of over-the-counter medicines. And it provides flu and covid vaccination services and some other NHS funded services including the Pharmacy First Service. It supplies a number of medicines in multi-compartment compliance packs to help people take their medicines at the right time. These are assembled at a different pharmacy in the company.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately manages risks, and it takes steps to improve patient safety. Members of the pharmacy team work to professional standards and are clear about their roles and responsibilities. They complete all the records that they need to by law, keep people's private information safe and help to protect the welfare of vulnerable people.
Principle 2. Staff
The pharmacy’s team members are well trained, and they work effectively together in a busy environment. The pharmacy encourages them to keep their skills up to date and supports their development. They are comfortable providing feedback to their manager and they receive feedback about their own performance. The pharmacy has enough team members to manage its workload safely. It enables the team members to act on their own initiative and use their professional judgement to benefit people who use the pharmacy’s services.
Principle 3. Premises
The pharmacy provides a suitable environment for people to receive healthcare services. It has a consultation room so people can receive services in private and have confidential conversations with members of the pharmacy team. The company’s website has useful information about the pharmacy and its services.
Principle 4. Services, including medicines management
The pharmacy offers a wide range of healthcare services which are generally well managed and easy for people to access. The compliance packs service is generally well managed, but the pharmacy could do more to make sure people receive all the information they need to take their medicines safely. The pharmacy team members are helpful and give healthcare advice and support to people. The pharmacy gets its medicines from licensed suppliers, and it carries out some checks to ensure medicines are in good condition and suitable to supply.
Principle 5. Equipment and facilities
Members of the pharmacy team have access to the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |