Hollowood Chemists (9011880)

Inspection summary findings

Principle 1. Governance

The pharmacy generally manages risks to make sure its services are safe, and it takes steps to improve patient safety. It completes the records that it needs to by law, and it asks its customers for their views and feedback. Members of the pharmacy team are clear about their roles and responsibilities. The team has written procedures on keeping people’s private information safe. And team members understand how they can help to protect the welfare of vulnerable people.

Principle 2. Staff

Pharmacy team members work well together in a busy environment, and they have the right training and qualifications for the jobs they do. Team members are comfortable providing feedback to their manager and they receive informal feedback about their own performance. 

Principle 3. Premises

The pharmacy provides a professional environment for people to receive healthcare services. It has two private consultation rooms that enables it to provide members of the public with the opportunity to receive services in private and have confidential conversations.

Principle 4. Services, including medicines management

The pharmacy offers a range of healthcare services which are easy for people to access. Services are generally well managed, so people receive appropriate care. The pharmacy sources, stores and supplies medicines safely. And it carries out some checks to ensure medicines are in good condition and suitable to supply.

Principle 5. Equipment and facilities

Members of the pharmacy team have the equipment and facilities they need for the services they provide. They maintain and monitor the equipment so that it is safe to use and accurate, and they use it in a way that protects privacy.