Inspection outcome: Standards met
Last inspection: 06/06/2024
Pharmacy context
The pharmacy is on a housing estate in the Nottinghamshire town of Newark-on-Trent. Its main services include dispensing NHS prescriptions, selling over-the-counter medicines and providing advice to people. It provides the NHS New Medicine Service (NMS), NHS blood pressure check service and NHS Pharmacy First service. The pharmacy supplies some medicines in multi-compartment compliance packs, designed to help people remember to take their medicines. And it delivers medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately identifies and manages the risks for the services it provides. It has appropriate processes to support people in providing feedback about its services. And it keeps people’s confidential information secure. Overall, the pharmacy keeps the records required by law. Its team members understand how to recognise and raise concerns to help keep vulnerable people safe from harm. And they engage in regular conversations to share learning following the mistakes they make during the dispensing process.
Principle 2. Staff
The pharmacy employs a team of dedicated people with the appropriate knowledge and skills required to provide its services. Pharmacy team members work enthusiastically within their roles, and they are supportive of each other. They engage in regular learning and development opportunities. And they know how to provide feedback or raise a concern at work.
Principle 3. Premises
The pharmacy premises are secure and adequately maintained. People using the pharmacy can speak with a member of the pharmacy team in a private consultation room.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to people. It obtains its medicines from licensed sources. And overall, it stores its medicines appropriately. Its team members conduct regular checks to ensure medicines remain safe to supply to people. They regularly communicate with other local healthcare providers to support people in taking their medicines safely. And they engage well with people accessing the pharmacy’s services.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for providing its services. And pharmacy team members use the equipment and facilities in a way which protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |