Pharmacy context
The pharmacy is on a housing estate in the Nottinghamshire town of Newark-on-Trent. Its main services include dispensing NHS prescriptions, selling over-the-counter medicines and providing advice to people. It provides flu and COVID-19 vaccination services and a private weight management service. The pharmacy supplies some medicines in multi-compartment compliance packs, designed to help people remember to take their medicines. And it delivers medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy does not adequately manage all risks associated with providing its service as it does not maintain all records it must by law. Its team members generally follow the pharmacy’s written procedures to support them in working safely. They keep people’s confidential information secure. And they know how to raise concerns to help protect vulnerable people. Pharmacy team members understand how to respond to feedback they receive about the pharmacy and its services. They act openly by discussing the mistakes they make during the dispensing process. But they do not always take the opportunity to record these mistakes.
Principle 2. Staff
The pharmacy has a small, dedicated team of people who work together well. It supports its team members by providing regular training time at work. Pharmacy team members demonstrate enthusiasm for their roles. And they are confident in sharing their thoughts and they understand how to raise concerns at work.
Principle 3. Premises
The
pharmacy doesn't make good use of the space it has for dispensing
prescriptions. And the team works in a cluttered environment. This increases
the risks of mistakes. And it presents a trip hazard for team members. The
premises are secure and people using the pharmacy can speak to a team member in
a suitably clean and tidy private consultation room.
Principle 4. Services, including medicines management
The pharmacy does not store all its medicines in a safe and orderly manner. And it does not manage all its medicines appropriately to ensure they remain safe to supply. The pharmacy's services are accessible to people. And its team members engage people in conversations about their health and their medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services. And its team members use the equipment in a way which protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.