HMP New Hall (9010470)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages the risks associated with its services well. It has up-to-date written procedures that the pharmacy team follows. And it completes all the records it needs to by law. Team members suitably protect people’s confidential information and they understand their role to help protect vulnerable people. The team members respond competently when errors occur, they discuss what caused the error and they act to prevent future mistakes.

Principle 2. Staff

The pharmacy has an experienced team with the qualifications and skills to safely provide its services. The team members work well together and support each other and healthcare colleagues in their day-to-day work. Team members benefit from identifying areas of their own practice they wish to develop, and the pharmacy helps them to achieve this. The pharmacy supports ongoing training for team members so they can suitably develop their skills and knowledge. And they are good at sharing ideas and implementing new processes to enhance the delivery of the pharmacy’s services.

Principle 3. Premises

The pharmacy premises are clean and secure. The size of the premises is relatively small but adequate for the services provided.

Principle 4. Services, including medicines management

The pharmacy generally manages its services well to help people receive appropriate care and to make sure they receive their medicines when they need them. It keeps records to help monitor the services it provides and to enable the team to deal with queries effectively. The pharmacy gets its medicines from reputable sources and it stores them properly. The team mostly carries out checks to make sure medicines are in good condition and appropriate to supply.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services safely. It makes sure it uses it equipment appropriately to protect people’s confidential information.