HMP Five Wells (9011772)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy suitably identifies and manages the risks associated with its services. The pharmacy protects people’s private information. Its team members have identified roles and accountabilities. And it keeps the records it needs to by law. The pharmacy deals with its mistakes responsibly. But because it does not record all its mistakes or regularly review them, team members may be missing some learning opportunities to make things safer. And the pharmacy team needs to work effectively with prison officers to make sure that people’s confidentiality is fully maintained when they receive their medicines.

Principle 2. Staff

The pharmacy’s team members work well together to manage the day‐to‐day workload within the pharmacy. They are suitably trained for the roles they undertake. Team members can raise concerns if needed.

Principle 3. Premises

The pharmacy premises are appropriate for the services the pharmacy provides. And the pharmacy is suitably clean, hygienic, and secure.

Principle 4. Services, including medicines management

The pharmacy’s healthcare services are suitably managed. It makes sure that people receive appropriate care, but it could develop the ways advice is given to make sure people have a good understanding of the medicines they are taking. The pharmacy gets its medicines and medical devices from reputable sources. It stores them safely and it knows the right actions to take if medicines or devices are not safe to use to protect people’s health and wellbeing.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide safe services. The team keeps the equipment clean and uses the equipment to help protect people’s personal information.