Inspection outcome: Standards met
Last inspection: 30/09/2019
Pharmacy context
This community pharmacy is one of the several owned by a family run independent chain of pharmacies. It is located within an arcade of shops in Solihull. It sells a range of over-the-counter medicines and dispenses prescriptions. It offers Medicines Use Reviews (MURs), New Medicine Service (NMS) checks and a prescription delivery service. It supplies medicines in multi-compartment compliances packs to people who need assistance in managing their medications. It also participates in a needle exchange scheme and has a small number of people who receive instalment supplies for substance misuse treatment.
Inspection summary findings
Principle 1. Governance
Members of the pharmacy team generally follow safe practices. They keep records required by law to ensure medicines are supplied safely and legally. And they keep people’s private information securely and understand how they can help protect vulnerable people. The pharmacy has written instructions to help make sure its services are safe. But these have not been reviewed recently so some information contained within them may be out of date. Members of the pharmacy team have recorded some of their mistakes. But the lack of detail or ability to review some of this information may mean they miss opportunities to learn and improve from these events.
Principle 2. Staff
Members of the pharmacy team work well together and are supportive of each other. They have the skills and qualifications to deliver pharmacy services safely and effectively. And they have some resources to help keep their skills and knowledge up to date.
Principle 3. Premises
The pharmacy’s premises are safe, secure and suitable for the services it provides. And people can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
Principle 5. Equipment and facilities
The pharmacy generally has the equipment and facilities it needs to provide pharmacy services safely. And its equipment is adequately maintained.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |