Inspection outcome: Standards met
Last inspection: 25/04/2019
Pharmacy context
This is a community pharmacy located on a busy main road in a Birmingham suburb. There are several GP practices and other community pharmacies in the local vicinity. The pharmacy mainly dispenses NHS prescriptions. It supplies medicines in weekly compliance aid packs for people to use in their own homes and delivers medication to people who are housebound. It also sells a range of over-the-counter medicines and other health and beauty items. The pharmacy provides a number of other NHS services including Medicine Use Reviews (MURs), the New Medicine Service (NMS) and Umbrella sexual health services, such as the Emergency Hormonal Contraceptive (EHC). Substance misuse treatment services are also available.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably identifies and manages risk. It keeps the records it needs to by law and ensures people’s private information is kept safe. Pharmacy team members follow written procedures to help ensure that they complete tasks safely. They record and review their mistakes so that they learn from them and reduce risks in the future. Team members are trained so they know how to raise concerns to protect vulnerable people.
Principle 2. Staff
Pharmacy team members work well together and are comfortable in raising concerns and providing feedback. They complete some ongoing training to keep their knowledge and skills up to date.
Principle 3. Premises
The pharmacy provides a secure and suitable environment for the delivery of healthcare services.
Principle 4. Services, including medicines management
The pharmacy manages services safely and makes them available to people with different needs. People generally receive the information they need to help them take their medicines properly. The pharmacy obtains medicines from reputable sources and carries out checks to show that medicines are suitable for supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |