Inspection outcome: Standards met
Last inspection: 18/10/2022
Pharmacy context
This is an independently-owned community pharmacy situated in a suburb of Birmingham, West Midlands. It dispenses NHS and private prescriptions. And it sells a small range of over-the-counter medicines. The pharmacy supplies medicines in multi-compartment compliance packs to some people who need assistance in managing their medicines at home. And it also provides seasonal influenza vaccinations. It has a small number of people who receive instalment supplies for substance misuse treatment.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy manages the risks associated with its services adequately. And it generally keeps the records required by law to show that its medicines are supplied safely. Members of the pharmacy team understand their role in protecting vulnerable people. The pharmacy keeps people’s private information securely. But its written procedures have not been reviewed recently, so there is a risk that the procedures don't fully reflect the way the team members are working or current best practice. And it doesn't always review its records about dispensing mistakes. So, it may be missing opportunities to learn and improve its processes.
Principle 2. Staff
The pharmacy has enough team members to manage its current workload. Members of the pharmacy team work well together, and they are able to make suggestions to help improve the pharmacy’s services. And they have access to some training resources to help keep their skills and knowledge up to date.
Principle 3. Premises
The pharmacy’s premises are secure, and they are adequate for the services it provides. The pharmacy could do more to improve the dispensary’s overall organisation and tidiness.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services safely and manages them adequately. People with different needs can access the pharmacy’s services. Members of the pharmacy team take the right action in response to safety alerts so that people get medicines and medical devices that are safe to use. The pharmacy gets its medicines from reputable sources, but it could do more to store them tidily and in an organised fashion.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services adequately. And it maintains its equipment appropriately.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |