Higherland Pharmacy (1117887)

Inspection summary findings

Principle 1. Governance

The pharmacy generally manages risks to make sure its services are safe, and it keeps the records required by law. Members of the pharmacy team are clear about their roles and responsibilities, and they understand how they can help to protect the welfare of vulnerable people. The pharmacy has written procedures on keeping people’s private information safe. But confidential information is not always stored appropriately which could risk breaching people’s confidentiality​.

Principle 2. Staff

The pharmacy has enough staff to manage its workload and they complete the essential training they need to do their jobs. But ongoing training is not well organised and does not happen regularly, so the team’s knowledge may not always be fully up to date. Team members are comfortable providing feedback to their manager and they receive informal feedback about their own performance.

Principle 3. Premises

The pharmacy generally provides a suitable environment for people to receive healthcare services. It has a private consultation room so people can have conversations with team members in private. But the lack of space affects the working conditions and detracts from the professional image of the pharmacy.

Principle 4. Services, including medicines management

The pharmacy offers a small range of healthcare services which are easy for people to access. Services are generally well managed, so people receive appropriate care. The pharmacy sources, stores and supplies medicines safely. And it carries out some checks to ensure medicines are in good condition and suitable to supply.

Principle 5. Equipment and facilities

Members of the pharmacy team have access to the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe to use.