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Pharmacy inspections

Inspection reports and learning from inspections

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Higherland Pharmacy (1117887)

Inspection outcome: Standards met

Last inspection: 17/01/2024

Pharmacy context

This community pharmacy is located within a medical centre. Most people who use the pharmacy are from the local area and a home delivery service is available. The pharmacy dispenses NHS prescriptions, and it sells a small range of over-the-counter medicines. It supplies some medicines in multi-compartment compliance aid packs to help people take their medicines at the right time.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy generally manages risks to make sure its services are safe, and it keeps the records required by law. Members of the pharmacy team are clear about their roles and responsibilities, and they understand how they can help to protect the welfare of vulnerable people. The pharmacy has written procedures on keeping people’s private information safe. But confidential information is not always stored appropriately which could risk breaching people’s confidentiality​.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload and they complete the essential training they need to do their jobs. But ongoing training is not well organised and does not happen regularly, so the team’s knowledge may not always be fully up to date. Team members are comfortable providing feedback to their manager and they receive informal feedback about their own performance.

Principle 3. Premises

Standards met

The pharmacy generally provides a suitable environment for people to receive healthcare services. It has a private consultation room so people can have conversations with team members in private. But the lack of space affects the working conditions and detracts from the professional image of the pharmacy.

Principle 4. Services, including medicines management

Standards met

The pharmacy offers a small range of healthcare services which are easy for people to access. Services are generally well managed, so people receive appropriate care. The pharmacy sources, stores and supplies medicines safely. And it carries out some checks to ensure medicines are in good condition and suitable to supply.

Principle 5. Equipment and facilities

Standards met

Members of the pharmacy team have access to the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe to use.

Pharmacy details

3 Orme Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards