Inspection outcome: Standards met
Last inspection: 14/08/2019
Pharmacy context
The pharmacy is located next to a supermarket, in the centre of a busy market town. There are several other pharmacies in the surrounding area and a GP surgery is also close-by. The pharmacy dispenses NHS prescriptions. It provides medicines in multi-compartment compliance aid packs to help make sure people take them at the correct time and it delivers medicines to people who are housebound. The pharmacy offers several other NHS services including a local minor ailments service.
Inspection summary findings
Principle 1. Governance
Principle 2. Staff
Pharmacy team members understand their roles and generally manage the workload suitably. But recent staff shortages have created some additional pressure, which could impact on the ability to complete some non-urgent tasks effectively. Team members hold the appropriate qualifications for their roles or are enrolled on training courses. They complete some ongoing training, but this is not structured, and they do not always get regular feedback on their performance. So, some opportunities for learning and improvement may be missed.
Principle 3. Premises
The pharmacy provides a secure and clean environment suitable for the provision of healthcare. It has a consultation room to enable it to provide members of the public with access to an area for private and confidential discussions.
Principle 4. Services, including medicines management
The pharmacy’s services are generally accessible to people with different needs and they are suitably managed to help make sure that people receive appropriate care. The pharmacy sources medicines from reputable wholesalers and it carries out some checks to make sure that they are suitable for supply. Pharmacy team members identify people on high-risk medicines to help make sure that they receive appropriate monitoring.
Principle 5. Equipment and facilities
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |