Inspection outcome: Standards met
Last inspection: 02/09/2020
Pharmacy context
This is a community pharmacy located alongside other local shops on the outskirts of Windsor. It is part of a chain of pharmacies based mainly in the South-East of England. Most people who visit the pharmacy live locally. The pharmacy mainly supplies NHS prescriptions and it offers a home delivery service. Some people receive their medicines in multi-compartment compliance packs to help make sure they take them correctly. The pharmacy supports people receiving treatment for substance misuse and it sells a range of over-the-counter (OTC) medicines. The inspection was undertaken during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are effective, and it adequately
manages the risks associated with its services. It keeps people’s personal
information safe and it maintains the records it needs to by law. The pharmacy
team follows procedures to make sure they work safely. The team members learn
from their mistakes and they continually make improvements to way they work.
And the team knows how to protect the wellbeing of vulnerable people.
Principle 2. Staff
The pharmacy has enough skilled team members to provide its
services effectively. The team members are experienced and knowledgeable, so
they can use their professional judgement. And they work well together as a
team. There is an open culture and the team members know how to raise a
professional concern if needed.
Principle 3. Premises
The pharmacy premises are bright, clean and professional in
appearance. The pharmacy has
consultation facilities, so people can receive healthcare services and have a
conversation in private.
Principle 4. Services, including medicines management
The
pharmacy provides its services safely. It gets its medicines from reputable
sources and the team completes checks to make sure that the medicines are safe
to use. The pharmacy team could provide additional advice for people taking higher-risk
medicines, to make sure they receive all the information they need to take
these medicines safely.
Principle 5. Equipment and facilities
The
pharmacy has the equipment and facilities it needs for the services it
provides. The pharmacy team stores and uses these in a way that protects
people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |