Inspection outcome: Standards met
Last inspection: 18/09/2019
Pharmacy context
This is a community pharmacy set in a row of shops in the village of Henley in Arden. The pharmacy opens six days a week. It sells a range of over-the counter medicines and dispenses prescriptions. It supplies medication in multi-compartment compliance packs to some people who need help in managing their medicines at home. It offers seasonal influenza vaccinations and a prescription delivery service.
Inspection summary findings
Principle 1. Governance
The pharmacy has safe and effective working practices. It has written instructions to help make sure its services are delivered safely. It manages risks appropriately by recording and reviewing any mistakes its staff make. And it keeps people’s private information safe. It asks people for their views and uses their feedback to improve its services where possible. It keeps the records required by law to ensure that medicines are supplied safely and legally. The pharmacy has safeguarding procedures and its team members understand how they can help to protect vulnerable people. But not all of the pharmacy’s written instructions have been reviewed recently. So, this could mean that they do not reflect current best practice.
Principle 2. Staff
The pharmacy has enough team members to adequately manage its workload and provide its services safely. Team members have the appropriate skills and qualifications for their roles and responsibilities. They are supportive of each other and work well together. And they have resources to help keep their skills and knowledge up to date.
Principle 3. Premises
The pharmacy’s premises are secure and adequate for the services it provides.
Principle 4. Services, including medicines management
The pharmacy provides its services effectively. People receive the advice and support they need to help them take their medicines safely. The pharmacy obtains its medicines from appropriate suppliers and manages them properly. And it generally takes the right actions if any medicines are not safe to use to protect people’s health and wellbeing.
Principle 5. Equipment and facilities
The pharmacy generally has the equipment and facilities it needs for the services it provides.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |