Hendras@Penryn Limited (1092433)

Inspection summary findings

Principle 1. Governance

The pharmacy does not have adequate processes in place to identify and manage the risks associated with its services. Team members do not routinely record mistakes they make when dispensing. And they do not undertake regular reviews of errors and incidents. However, the pharmacy team do try to make changes to stop mistakes from happening again. The pharmacy has written procedures in place to help ensure that its team members work safely. But these procedures have not been reviewed recently and there is evidence that not all team members have read and understood them. This means that they may not be working in the safest and most efficient way. It can be difficult for people to leave feedback about the services provided by the pharmacy as the pharmacy does not have a clear online presence. The pharmacy does not keep all the records required and does not have good governance procedures for the management of controlled drugs. The pharmacy has the required insurance in place to cover its services. The pharmacy does not always keep people’s private information safe as prescriptions can be seen by people waiting in the pharmacy. Pharmacy team members know how to protect the safety of vulnerable people.

Principle 2. Staff

The pharmacy employs enough people to manage its workload. Team members are trained to deliver their roles and keep their skills up to date by completing regular learning activities. They are confident to suggest and make changes to the way they work to improve their services. Team members communicate effectively. And they work well together to deliver the pharmacy’s services.

Principle 3. Premises

The pharmacy’s premises are an adequate size and present a professional image to people. And the pharmacy has appropriate facilities to provide services to people and maintain their privacy and confidentiality.

Principle 4. Services, including medicines management

The pharmacy team make sure that people with different needs can access its various services. The pharmacy supplies medicines safely to people with appropriate advice to ensure they are used correctly. Team members take steps to identify people prescribed high-risk medicines to ensure that they are given additional information. The pharmacy obtains its medicines from reputable suppliers. It generally stores them securely and makes regular checks to ensure that they are still suitable for supply. But records of these checks are not always kept. The pharmacy accepts unwanted medicines and disposes of them appropriately.

Principle 5. Equipment and facilities

The pharmacy has the appropriate equipment and facilities to provide its services. It keeps these clean, tidy and well-maintained. The pharmacy uses its equipment in a way that protects people’s confidential information.