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Pharmacy inspections

Inspection reports and learning from inspections

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Heatherlands Pharmacy (1110710)

Inspection outcome: Standards met

Last inspection: 30/06/2021

Pharmacy context

The pharmacy is situated next to a GP medical centre, in a residential area of Wirral, Merseyside. The premises are accessible for people, with open space in the retail area. It sells a range of over-the-counter medicines, and dispenses private and NHS prescriptions. There is a consultation room available for private conversations.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has written procedures to help make sure the team provide services effectively. Members of the pharmacy team are clear about their roles and responsibilities. They know how to protect private information. And they keep the records that are required by law. They record some things that go wrong so that they can learn from them. But they do not keep a record of the learning points they identify, so they may miss some opportunities to improve. 

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload safely. Team members can act on their own initiative and use their professional judgement. And they are comfortable speaking to the pharmacist, to help improve the pharmacy service.

Principle 3. Premises

Standards met

The pharmacy is safe, clean, and properly maintained. The layout is appropriate for the services provided.

Principle 4. Services, including medicines management

Standards met

The pharmacy's services are easy to access. And it generally manages and provides them safely. But members of the pharmacy team do not always know when high-risk medicines are being handed out. So, they may not always make extra checks or give people advice about how to take them. The pharmacy sources and stores medicines safely and carries out some checks to help make sure that medicines are in good condition and suitable to supply.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide services safely. It is appropriately maintained, and it is used in a way that protects privacy.

Pharmacy details

Heatherlands Medical Centre
396 New Hey Road
WIRRAL
CH499DA
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards