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Pharmacy inspections

Inspection reports and learning from inspections

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Heartlands Pharmacy (1038000)

Inspection outcome: Standards met

Last inspection: 27/09/2019

Pharmacy context

This community pharmacy is along a parade of shops in a residential area of Birmingham. It is close to a GP surgery and a dental practice. It mainly dispenses NHS prescriptions and it provides a sexual health service. The pharmacy supplies some medicines in multi-compartment compliance packs to help people organise their medicines. The pharmacy has been under new ownership for around eight weeks.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy adequately manages its risks. It monitors the accuracy of its dispensing process. It mostly keeps the records that are needed and generally makes sure they are accurate. The pharmacy’s team members know how to manage people’s personal information properly. And they know how to protect vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has enough staff to provide its services. Its team members have the right qualifications for their roles. They perform tasks competently and they know when to refer to the pharmacist.

Principle 3. Premises

Standards met

The pharmacy provides its services from suitable premises. It has enough space to dispense medicines safely. And it has appropriate security arrangements to protect its premises.

Principle 4. Services, including medicines management

Standards met

The pharmacy adequately manages its services. It sources its medicines from reputable suppliers and takes the right action when it receives information about recalls. The pharmacy team identify higher-risk medicines, so they can provide appropriate advice to people.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the right equipment and facilities to provide its services. Its team members know how to report maintenance issues, so they can be resolved. The pharmacy’s team members use up-to-date reference sources when they provide the pharmacy’s services.

Pharmacy details

2 Towpath Close
Bordesley Village Centre
Bordesley
BIRMINGHAM
B94QA
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards