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Pharmacy inspections

Inspection reports and learning from inspections

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HBS Pharmacy (1109046)

Inspection outcome: Standards not all met

Last inspection: 02/10/2024

Improvement action plan

 

Pharmacy context

This community pharmacy is situated inside a medical centre. It is located in the residential area of Grange Park in Blackpool, Lancashire. The pharmacy dispenses NHS prescriptions, private prescriptions and sells over-the-counter medicines. It also provides a range of services including the NHS Pharmacy First service. The pharmacy supplies medicines in multi-compartment compliance packs to some people to help them take their medicines at the right time.

Inspection summary findings

Principle 1. Governance

Standards not all met

The pharmacy team generally follows written procedures, and this helps them to provide services effectively. And members know how to keep people's information safe. However, the pharmacy does not always keep records in line with legal requirements. So it cannot demonstrate that it always fulfils its legal obligations.  Members of the team discuss when things go wrong, but they do not always document them. So they may not always be able to show how they learn from or review previous mistakes. 

Principle 2. Staff

Standards met

The pharmacy has enough team members to manage the workload safely. And they complete the necessary training for their role. But ongoing learning is not routinely provided, so learning needs may not always be identified or addressed.

Principle 3. Premises

Standards met

The pharmacy premises are suitable for the services provided. A consultation room is available for people to have a private conversation with a member of the team.

Principle 4. Services, including medicines management

Standards not all met

The pharmacy does not store medicines that require refrigeration at the corret temperature. So it cannot demonstrate that these medicines are still fit for use. The pharmacy's services are accessible, and it manages and provides them effectively. But members of the pharmacy team do not always provide advice to people taking valproate and topiramate-containing medicines which would help people taking these medicines understand how to take them safely.

Principle 5. Equipment and facilities

Standards met

Members of the pharmacy team have access to the equipment they need for the services they provide. And they keep the equipment clean in a manner expected of a healthcare setting.

Pharmacy details

Newton Drive Health Centre
Newton Drive
Blackpool
FY38NX
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What does 'pharmacy has not met all standards' mean?

When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.