Inspection outcome: Standards met
Last inspection: 04/03/2024
Pharmacy context
This is a community pharmacy on a busy main road intersection in Lewisham. It is close to a railway station and an NHS polyclinic. The pharmacy offers NHS services such as dispensing and the New Medicine Service. And it supplies medicines in multi-compartment compliance packs to some people who need this additional support. It delivers medicines to some people’s homes. The premises were previously a Lloyds Pharmacy.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately manages the risks associated with its services. People using the pharmacy can provide feedback or raise concerns. And there are written procedures for team members to follow. On the whole, the pharmacy keeps the records it needs to by law. And it adequately safeguards vulnerable people. Team members protect people’s private information appropriately.
Principle 2. Staff
The pharmacy has just enough team members to provide its services. They feel comfortable about raising any concerns, and they are not set any numerical targets. Team members get some ongoing training to help keep their knowledge and skills up to date.
Principle 3. Premises
The pharmacy’s premises are generally suitable for its services and they are kept secure. People can have a conversation with a team member in a private area. The pharmacy has limited storage space which it generally uses well. But it could do more to keep all areas tidy and free from unnecessary clutter.
Principle 4. Services, including medicines management
Overall, the pharmacy delivers its services in a safe way and people with a range of needs can access them. The pharmacy gets its medicines from reputable sources and generally stores them appropriately. Team members take the right action in response to safety alert to help ensure that people get medicines and medical devices that are safe to use.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for its services. It uses it in a way which helps protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |