Haswell Pharmacy Ltd (1119205)

Inspection summary findings

Principle 1. Governance

The pharmacy has procedures to identify and manage risks to its services. And pharmacy team members follow them to complete the required tasks safely and effectively. They look after people’s private information. And they know how to protect the safety of vulnerable people. The pharmacy provides people with the opportunity to feedback on its services. The pharmacy’s team members record and learn from errors and mistakes during the dispensing procedure. But the reviews lack information. So, they may be missing out on learning opportunities. The pharmacy generally keeps all the records as required by law, in compliance with standards and procedures.

Principle 2. Staff

The pharmacy has a small team. And the pharmacist and team members suitably provide the pharmacy’s services. The pharmacy team members understand their roles and responsibilities in providing services. They support each other in their day-to-day work. And they feel comfortable raising any concerns they have. The pharmacy’s team members work under supervision during formal training. Pharmacy team members complete some further ongoing training on an ad-hoc basis. But the pharmacy does not record this training. So, it may be difficult to identify opportunities to ensure the team complete learning to develop their skills and knowledge.

Principle 3. Premises

The pharmacy is safe and clean, and suitable for the pharmacy services it provides. People can have private conversations with a pharmacist or team member in the consultation room.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible to people. And it displays information about health-related topics. The pharmacy provides its services using a range of safe working practices. It takes the right action if it receives any alerts that a medicine is no longer safe to use. The pharmacy team members take steps to identify people taking some high-risk medicines. And they provide these people with extra advice. The pharmacy team members dispense medicines into multi-compartment compliance packs to help people remember to take them correctly. The pharmacy sources its medicines from licenced suppliers. And it stores and generally manages its medicines appropriately.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for the pharmacy services it provides. There are provisions in place to maintain people’s privacy.